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Terms & Conditions
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Please scroll through this screen to read our Conditions of Sale and print a copy for future reference.

General

1. These Conditions of Sale are for business customers only.
2. We do business only under these Conditions of Sale, except for GCAT sales where separate conditions apply. The GCAT conditions can be found on the website www.gcat.gov.uk
3. Goods are subject to availability and may vary from those advertised.
4. You must decide before ordering if the goods are suitable for your needs.
5. Please note we are not obliged to accept your order or offer you credit terms.

Prices and Payment

6. Our advertised prices do not include VAT and delivery. The price of the goods may be changed from the one advertised. Please confirm the price before you order.
7. We accept payment by bank transfer, cheque, credit card or cash. Goods bought on credit must be paid for by 30 days from our invoice date.
8. We remain owners of the goods you purchase until you have paid for all of them in full.
9. We will charge you interest at 1.5% per month if you do not pay in full by the payment date.

Delivery

10. We charge for all deliveries. We operate a standard next day delivery service for in stock items to suitable ground floor reception or stores areas. Please notify us in advance if you have any special delivery requirements.
11. If the goods do not arrive or are incomplete or damaged when you open them you must tell our Customer Services Department within 5 days of receipt or expected delivery
12. After delivery you are responsible for protecting the goods against loss or damage.

Returns

13. We will accept returns of faulty goods within 14 days of delivery. You will need to obtain an RMA (Returned Merchandise Authorisation) from our Customer Services department. Goods must be returned in their original packaging.
14. If you change your mind we may take goods back at our discretion if they are unopened, unused and in perfect condition. There will be a handling charge of 15% of the purchase price for this service. Please contact our Customer Services department.

Guarantee and Liability

15. All our goods are sold to you with the benefit of the manufacturer's warranty.
16. We do not accept liability for claims concerning the goods as to their quality, fitness for purpose or otherwise, except for death or personal injury caused by our negligence. Nor do we accept any liability for indirect or consequential losses or loss of profits.
17. We exclude any warranties in respect of the goods express or implied by statute, common law or of any other kind.

 

   
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Freephone salesline: 0800 1694882 | Freefax salesline: 0800 1694892
Email: sales@westbourneuk.com
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